Customer Experience Designer - Auckland - 60873 - Spark

General information

Location

Auckland

Expertise

Design

Job Level

Experienced

Employment Type

Fixed term full-time

Close Date

08-Jun-2025

Ref #

60873

Description & Requirements

Spark NZ

As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, digital and managed services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day. We've embraced an Agile way of working to adapt quickly to our customers' needs. While this environment is dynamic, it offers unparalleled opportunities for those who thrive on tackling complex problems and driving meaningful customer outcomes.

About the Role:

Spark's Customer Experience Chapter is driving a change in how we understand and deliver outstanding experiences for all our customers.
As a Customer Experience Designer, day to day you will be involved in working with cross-functional squads or teams focused on in-depth discovery, design, development and delivery of Spark’s products and services. You'll help squads or teams deliver winning customer experiences by growing a culture of customer obsession, by re-orientating business practices to focus directly on customers outcomes. You will ensure squads or teams track and measure customer outcomes. You will drive a shared understanding of the whole customer and create business value by working within squads or teams to identify opportunities or problems and then facilitate in customer experience through the 5'Ds - discovery, definition, design, delivery and determining the success of the solutions.

What experience you'll bring?

In Spark's continuously evolving landscape, we rely on individuals who bring resilience, adaptability, and a strong collaborative spirit. We're seeking those who are:

Open, honest, and generous with their time for others, fostering strong teamwork
Proactive and adaptable, taking ownership, experimenting, and embracing a 'have a go' attitude even amidst change
Empowering and transparent, actively seeking diverse perspectives, and committed to doing what is right in a dynamic environment

The craft and expertise you will bring:

Experience in co-designing and delivering great solutions to customers using human-centred and design thinking methodologies and processes
Proven understanding in using research and data insights to identify, deliver and measure successful customer outcomes
Demonstrated aptitude in research-based methods of engaging customers for discovery research and testing
Confident with remote and in person facilitation
Ability to listen, influence and communicate clearly and succinctly through all levels of the organisation and cross-functional teams, at times challenging traditional views or methods.

WHY CHOOSE US:

Join a team where your expertise will directly shape customer experiences, giving you a clear sense of impact. At Spark, we are dedicated to delivering results and our success is a collective effort. We believe in an inclusive environment where individuals can bring their authentic selves to work.

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

At Spark, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices.  We have hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability: Toitū

Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Join a team shaping the future of customer experience - apply now!

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).

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