Customer Rep- Spark Health - Auckland, Wellington - 62864 - Spark

General information

Location

Auckland, Wellington

Expertise

Contact Centre, Retail, Sales

Job Level

Experienced

Employment Type

Permanent full-time

Close Date

05-Feb-2026

Ref #

62864

Description & Requirements

Spark Health

As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

Forming in 2018, Spark Health has been committed to helping all New Zealanders live healthier lives, through the power of technology. We are a true digital services company that believes in the power of technology to join up and enable the health community to work together, creating a healthy and well New Zealand.

We have some of the best digital health and technology experts in Aotearoa. We work with health providers to build a digital nervous system for their business, equipping them to lead New Zealand toward a healthy future.

About the Role:

Spark Health has created a Mobile First strategy to engage the healthcare workforce across NZ, this has led to significant demand for our mobile services within the first market segment that we have launched the offer in - the General Practice owner/operator sector. As such, a secondment opportunity exits to join the Spark Health team in the Spark Central office in Auckland, to help convert an ongoing supply of quality leads into new connections.

As a Customer Representative, you are an outbound telephone sales professional. A valued member of the Spark Health Mobile Team, you thrive on delivering results. You will be selling and servicing the needs of healthcare providers and the wider healthcare workforce, as Spark Health targets the various segments of the market, initially focussed on General Practice clinic owners/operators as well as their employees, helping to deliver against the Spark Health Mobile objectives and Spark’s overall win in Mobile strategy.

You will drive customer acquisition conversations, provide provisioning orders for customers and support conversion for existing Spark mobile customers to the Spark Health Mobile plans and achieve growth targets for associated products and services.

Day to day you will be involved in:

Drive Results: Thrive on delivering exceptional sales results by reaching out to healthcare provider owners/operators and contractors/employees, aligning their needs with our products and services.
Customer Focus: Provide outstanding service to our clients, ensuring their satisfaction while retaining and achieving growth targets for associated products and services.
Preference Building: Work diligently to increase preference for Spark Health services among our healthcare audience, building lasting relationships that drive success.
Collaboration: Be a team player, collaborating effectively with colleagues, and taking pro-active leadership in the identification of process improvement opportunities, to better meet customer needs.
Communication and Negotiation: Utilize your excellent communication and negotiation skills to influence outcomes and exceed goals.
Tech Enthusiast: Stay up-to-date with the latest technology trends and products, sharing your passion with potential clients.

What experience you'll bring?

Customer-Focused: A strong commitment to delivering exceptional service.
Telemarketing Experience: A solid background in telemarketing or telephone sales.
Goal-Oriented: An innate drive to meet and exceed targets.
Team Player: Comfortable working collaboratively and taking the lead when needed.
Communication Skills: Excellent verbal and written communication abilities.
Tech Savvy: Passion for staying current with technology trends.

WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

At Spark, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices.  We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability: Toitū

Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Benefits: Awhina

Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including:

Wellbeing - Comprehensive medical insurance, life, and income protection.  Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.

Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.

Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.

Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.

Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.

Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).

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