Lifecycle Marketer - Auckland - 61587 - Spark

General information

Location

Auckland

Expertise

Brand & Marketing

Job Level

Experienced

Employment Type

Fixed term full-time

Close Date

31-Jul-2025

Ref #

61587

Description & Requirements

Spark NZ

As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

About the Role:

We're currently looking for a customer-obsessed marketing contractor. You’ll be experienced with managing complex customer change communications and projects.

You’ll have the opportunity for strategic thinking, and the scope to work with other parts of the business to bring your ideas to life.

If you're looking for a new challenge and thrive on helping customers through change, this could be the opportunity you’ve been looking for.

What we're looking for:

As the customer advocate to be the voice of our customers.
A comms specialist who can balance the needs of different stakeholders to explain complex messages in a simple way for our customers.
Data skills: being able to understand complex data sets and act as the intermediary between data, marketing automation and communications stakeholders
Excellent stakeholder management and influencing skills, able to collaborate effectively across multiple teams and levels within the business
Excellent project management skills and attention to detail
5+ years of communications or marketing experience, ideally within a service industry
Solid through-the-line marketing experience with a focus on Direct Marketing (eDM, DM and SMS)

What experience you'll bring?

Being passionate about building meaningful customer connections that drive loyalty and grow customer lifetime value is a must. You’ll have a strong ability to understand customer needs and behaviours, using insight to deliver unreasonably good results. You’ll be confident influencing and persuading across your Tribe and the wider Spark business, while effectively balancing the needs of multiple stakeholders through strong listening and communication. You see challenges as opportunities and take inspiration from the success of others. Experience in marketing within a service-based industry and exposure to agile ways of working would be a distinct advantage.

WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

At Spark, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices.  We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability: Toitū

Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Benefits: Awhina

Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including:

Wellbeing - Comprehensive medical insurance, life and income protection.  Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.

Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.

Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.

Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.

Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.

Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).

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