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Spark NZ

As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses. 

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand. 

Looking for a career not just a job?

Do you have a passion for Service Desk work and can deliver exceptional customer service?

Do you have exceptional communication skills and you are a natural multi-tasker with the ability to juggle ever-changing priorities?

We are looking for people who have the right to work for Spark in New Zealand, if you do not meet this requirement we cannot proceed with your application.

Then we want YOU!

• We are looking for self-motivated team members wanting to upskill themselves and learn something different every day
• Learn new technology on the go
• Be able to talk to customers from all walks of life through working applications, troubleshooting their hardware
• Be a flexible and friendly team member
• A joy to deal with and our customer knows you by name because you are unbelievably awesome
• A can do attitude and an ability to roll with new processes when required

It doesn't take talent to have a:

• Great work ethic
• Be on time
• Make an effort
• Bring energy
• Be passionate in what you do  
• Be coachable
• Be prepared
• Do extra

Technically you will know/have:

• Technologies such as – Windows OS, MS Entra, MS Exchange, Citrix, Cloud, Office365, and Remote Management Tools
• 2+ years' experience in a technical customer service environment such as experience in a contact centre / IT service desk
• Relevant tertiary qualification (preferred, but not essential) 
• Relevant IT industry certification(s) would be advantageous

Working for Spark has some great benefits:

• Flexible working
• Life, health and income protection insurance
• Generous product allowance
• Discounted rates with NZ Retailers  
• Wellington Central location

If you would like to help us unleash the potential in all people, then apply NOW!

Please note, this role is a fix rostered shift with a start time of 9.30 am to 6 pm, Monday to Friday.

WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai 

At Spark, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be “how things are done at Spark”, embedded into our day-to-day activities, standards, and business practices.  We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability. 

Sustainability: Toitū  

Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion. 

Benefits: Awhina 

Our people matter and we make sure we look after them.  As a valued employee of Spark, we’ve got our people covered with a range of leading benefits including: 

• Wellbeing - Comprehensive medical insurance, life and income protection.  Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme. 
• Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible. 
• Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.  
• Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products. 
• Spark Share scheme – periodically we offer the opportunity to buy into our share scheme. 
• Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.