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As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

Shape what’s next in Service Management at Spark

At Spark, our Enterprise & Government Service Line Leads are recognised for their expertise, domain leadership, and ability to drive meaningful results. We’re now looking for an exceptional leader to elevate our Service Management offering to new heights.

About the Role
You wake up thinking about Service Management. You live and breathe it, from championing customer success to creating seamless delivery experiences. You're obsessed with how service management products and services are delivered, managed, and continuously improved.

As Service Line Lead – Service Management, you’ll shape the future of this critical capability. You’ll lead from the front, set the gold standard for excellence, and work across Sales, Technology, Enterprise Projects & Consulting, and Business Products teams to drive strategic direction, commercial performance, and delivery excellence.

What you will be doing:

• Define and lead the Service Management strategy, aligned with Spark’s Enterprise & Government three-year plan
• Be the go-to expert for Service Management products and services across Spark and with our customers
• Champion innovation and growth while managing the lifecycle of legacy offerings
• Drive commercial performance through effective prioritisation, capital optimisation, and measurable outcomes
• Represent the Service Line in strategic customer engagements and roadmap planning
• Build and lead a high-performing, cross-functional team, fostering agility, collaboration, and accountability
• Navigate and influence across a complex matrix to align efforts and deliver business outcomes.

What you will bring:

• Deep domain expertise and recognised thought leadership in Service Management, ideally within complex B2B environments
• A proven track record of executing strategies that deliver tangible business and customer value
• Demonstrated experience leading high-performing, cross-functional teams in matrixed organisations
• Strong commercial acumen, with experience in P&L management, performance optimisation, and investment planning
• Exceptional stakeholder engagement and influencing skills, both internally and externally
• A customer- and people-centric mindset, with a strong bias for action and results

Ready to lead the future of Service Management?
Apply now and bring your expertise to a role where your leadership will make a real impact.

WHY CHOOSE US:  

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai  

Within Spark Business Group, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be “how things are done at Spark”, embedded into our day-to-day activities, standards, and business practices.  We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.  

Sustainability: Toitū   

Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.  

Benefits: Awhina 

Our people matter and we make sure we look after them.  As a valued employee of Spark, we’ve got our people covered with a range of leading benefits including:  

• Wellbeing – comprehensive medical insurance, life, and income protection.  Access to wellbeing coaches, EAP, and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
• Leave – in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support, and study leave.
• Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.
• Spark Share scheme – periodically we offer the opportunity to buy into our share scheme. 
• Career development – Development opportunities with countless career pathways within the wider Spark group

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).