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Spark NZ

As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses. 

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand. 

 About the Role: 

The Product Manager will be accountable for overseeing the product strategy, development and lifecycle management of products. This role bridges the gap between business objectives and user needs, delivering innovative and impactful solutions that align with Spark NZ's capabilities and policies.

This role requires an experienced B2B Product Manager with a track record of delivering impactful outcomes.

Day to day you will be involved in: 

Strategy

• Development and updates of product strategy, including market and competitor analysis, and roadmap development, with special emphasis on product lifecycle management
• Working with other product managers to align cross-portfolio strategy and roadmap
• Leading and fostering data-driven culture, using data to validate product decisions
• Utilising learnings from experimentation to inform product development and strategy

Development

• Overseeing the 5D product development process from Discovery through to Determine phases, ensuring all activities are completed on time, within scope, and on budget.
• Working closely with broader stakeholders to deliver products that meet customer needs and business objectives.
• Productising consulting offers

Lifecycle Management

• Ensuring product profitability and return on investment, through pricing strategies and cost management.

• Regular review and update of product performance metrics, using data to inform product strategy and development decisions 

What experience you'll bring?

The role requires a strategic thinker with a deep understanding of product and proposition development processes, and a customer-centric approach. The successful candidate will have a good understanding of product lifecycle, be comfortable with complexity and a great collaborator with a growth mindset.  

• Ability to identify growth opportunities within their area of focus while staying aligned with broader strategic priorities.
• Skilled at engaging and aligning stakeholders to drive collective progress and outcomes 

• Experience with direct customers and sales team is a bonus to bring and uncover insights and shape direction and share roadmap
• Domain knowledge of Contact Centre, AI or Data is advantageous.

WHY CHOOSE US: 

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai 

At Spark, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be “how things are done at Spark”, embedded into our day-to-day activities, standards, and business practices.  We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability. 

Sustainability: Toitū  

 Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion. 

Benefits: Awhina 

 Our people matter and we make sure we look after them.  As a valued employee of Spark, we’ve got our people covered with a range of leading benefits including: 

• Wellbeing - Comprehensive medical insurance, life and income protection.  Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme. 

• Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible. 

• Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.  

• Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products. 

• Spark Share scheme – periodically we offer the opportunity to buy into our share scheme. 

• Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.  

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).