Affiliate Customer Representative - Auckland - 61357 - Spark

General information

Location

Auckland

Expertise

Contact Centre, Retail, Sales, Technology

Job Level

Experienced

Employment Type

Permanent full-time

Close Date

21-Jul-2025

Ref #

61357

Description & Requirements

Spark NZ

As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

About the Role:

We’re evolving to a Digital-First sales approach, integrating advanced digital tools and pre-sales processes to generate higher quality leads. Our telemarketing team plays a vital role in this transformation by engaging in warm-calling—connecting with prospects who have been pre-qualified through digital channels—to foster better conversations and drive increased sales conversions.

As a Customer Telemarketing Representative, you will be the frontline ambassador of our Digital-First sales strategy. Your focus will be on reaching out to warm leads generated through our digital pre-sales’ initiatives, building rapport, understanding customer needs, and advancing qualified prospects through the sales funnel. This role combines traditional telemarketing skills with a modern, consultative approach enabled by cutting-edge digital tools. You will be selling and servicing the needs of franchise owners/operators as well as contractors/agents delivering against business objectives.

Day to day you will be involved in:

Engage prospects with tailored conversations to identify needs and match them with our products/services.
Collaborate closely with B2B marketer and sales teams to align messaging and feedback.
Conduct calls to qualified leads sourced through digital marketing and pre-sales efforts.
Meet individual call, sales, campaign calls targets.
Maintain detailed records of interactions and update CRM systems accurately.
Continuously learn and adapt to new digital tools and sales techniques.

What experience you'll bring?

Customer-Focused: A strong commitment to delivering exceptional service.
Telemarketing Experience: A solid background in telemarketing or telephone sales.
Goal-Oriented: An innate drive to meet and exceed targets.
Team Player: Comfortable working collaboratively and taking the lead when needed.
Communication Skills: Excellent verbal and written communication abilities.
Tech Savvy: Passion for staying current with technology trends.

WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

At Spark, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices.  We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability: Toitū

Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Benefits: Awhina

Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including:

Wellbeing - Comprehensive medical insurance, life and income protection.  Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.

Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.

Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.

Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.

Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.
Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.

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