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As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses. 

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand. 

About the Role: 

Spark IT Engineer

Spark IT Engineers are professionals in one or more technical streams and are utilized across a variety of technologies to ensure the value of Spark’s Engineering powered mantra is directed into all Spark, Partner, and wider Spark Group engagements.

This role is responsible for engineering excellence across Spark’s internal customers. The Spark IT Engineer’s primary goal is to manage client incidents and requests by providing a single point of ownership. Specific objectives are as follows:

• Facilitate rapid restoration of services within Service Level Agreements.
• Provide effective Incident Control.
• Proactively maintain and improve service quality.
• Ensure all actions taken are recorded appropriately within Spark's ticket management system.
• Keep the customer informed at all times.

Day to day you will be involved in: 

• Investigation & Diagnosis: Utilize all available tools and knowledge to ensure a competent resolution or workaround attempt.
• Ownership, Monitoring, Tracking & Communication: Monitor and manage all incidents and requests logged, including updating internal systems and the customer, in line with specified service levels.
• Assist with Business Outcomes: Support the delivery of business outcomes, with an expectation to step up or across into other roles as reasonably required to ensure quality outcomes for Spark, our partners, and the wider Spark Group.
• Continuous Improvement: Focus on continuous improvement in technology, business requirements, and/or ways of working for Spark, our partners, and the Spark Group.
• Emerging Technologies: Identify emerging technologies that could provide competitive advantage and/or service improvements to both Spark and the client.
• Thought Leadership: Provide thought leadership across technology trends where there is a benefit for Spark, our partners, and/or the Spark Group.
• Outstanding Service: Strive to always provide outstanding service to all Spark staff, our partners, and the wider Spark Group.
• Solution Design and Maintenance: Assist with the design, deployment, maintenance, and improvement of solutions and systems used across the Spark business.

What experience you'll bring?

Problem Solving Capabilities: You build a logical approach to address problems and/or opportunities. You manage the situation at hand by drawing on your knowledge and experience base, calling on other references and resources as necessary.

Analytical Thinking: You work systematically and logically to resolve problems; identify root causes and anticipate unexpected results. You manage issues by drawing on your own experiences and knowledge and can identify when to ask for help.

Ability to Embrace Learning: You have the ability to absorb new information readily and put it into practice effectively, and you continue to seek feedback to improve.

Leadership Presence: You have the ability to connect authentically with others’ thoughts and emotions. You express feelings and emotions appropriately to the social context. You seek to optimize you and your team’s strengths by contributing to the Spark community of learning. You ask questions and listen; you actively address areas of personal and professional development.

WHY CHOOSE US: 

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai 

At Spark, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices.  We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability. 

Sustainability: Toitū

 Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion. 

Benefits: Awhina 

 Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including: 

• Wellbeing - Comprehensive medical insurance, life and income protection.  Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme. 

• Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible. 

• Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.

• Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products. 

• Spark Share scheme – periodically we offer the opportunity to buy into our share scheme. 

• Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.