Assistant Lead - Sylvia Park - Auckland - 60285 - Spark

General information

Location

Auckland

Expertise

Administration, Leadership, Retail, Sales

Job Level

Experienced

Employment Type

Permanent full-time

Close Date

07-May-2025

Ref #

60285

Description & Requirements

Spark UFL

Join NZ's #1 Mobile & Digital Services provider and build your career!

WHAT YOU'LL DO:

You'll primarily be the smiling face that serves and sells to our customers in our fantastic Spark Sylvia Park retail store.

Your day-to-day will have you utilising your outstanding systems and products knowledge to drive Sales, provide world-class retail & customer service & deliver suitable Solutions.

Sometimes you'll provide virtual service which will see you assisting our customers over chat messaging, and you may even occasionally assist in a customer's home.

Your flexible and open attitude will help you shine across all our customer interactions and support our customers on their journey with us - whatever that journey looks like.

As a Assistant Lead, you will be responsible for:

Leading the store in the delivery and performance of our targets (strong commercial acumen).
Driving and maintaining a Growth Mindset culture
Working to ensure day to day operations run smoothly.
Working day-to-day as part of the team (on the tools)
Able represent the voice of the customer to our stakeholders - and customer-centric by putting them at the centre of everything we do.
Motivating the team towards goals via coaching and feedback.
Supporting and driving to Spark's Unified Frontline vision and purpose.
Work closely with Store Lead to deliver business objectives.

WHAT WE NEED FROM YOU:

The first thing we are looking for is a great attitude and a willingness to learn, if you bring skills from Retail, Contact Centre, or Hospitality that's great - but not essential.

The most crucial thing is that you want to provide excellent customer experiences and can connect with people from all walks of life.
You'll be an excellent team player who has outstanding communication skills and the capacity to work independently (and earn some great commissions by meeting or exceeding your sales targets!)
You will be self-motivated and goal-oriented with strong problem-solving and decision-making abilities.

As a Assistant Lead you are:

A servant leader by seeking to understand by listening, and focusing on the growth of people through Blue Heart Culture & Growth Mindset
Working collaboratively with the Channels team and stakeholders, by incorporating feedback when appropriate
Optimism to foster enthusiasm among the team in bringing UFL vision to life.
A critical thinker - using my Initiative to identify gaps - and to get things done.
Adaptable and flexible to changes in priorities and demands.
Self-directed and can be relied on to work when no-one is watching with the highest integrity.

OUR BENEFITS:

These are just one of the many things that make working at Spark that extra bit special. Along with competitive pay, vibrant and supportive growth-focused culture, we offer over $5,000 worth of benefits a year available to you just for being with Spark:

Uncapped Commission
Monthly $120 Spark credit to use on any of our amazing products (at staff rates!)
Comprehensive medical insurance, life and income protection
Enhanced parental leave payments - including top up to 100% base salary on top of the government contribution for 26 weeks.
Development opportunities with countless career pathways within the wider Spark group.
Leading edge health and wellbeing support including wellbeing coaches and in-house Specialist Clinical Support.
$1,500 referral scheme - get your mates to join and make some extra cash!

OUR SPARK STORY:

Millions of New Zealanders and thousands of businesses turn to us as Aotearoa's largest telecommunications and digital services company. With our roots dating back to the 1800's, Spark is woven into the fabric of Aotearoa, and we are committed in our purpose of helping ALL of New Zealand WIN BIG in a DIGITAL WORLD, through amazing technology.

With this commitment to our country comes a commitment to our people. We want you to connect and bring your whole self to work so we can celebrate the unique things that make you, you. We're thinking big about transforming our country and our inclusive culture is all about embracing your story and empowering you to grow through your journey here at Spark. By embracing this diversity, we enhance our understanding of the world around us and unlock endless potential.

We operate in an exciting and constantly evolving industry, and this brings new and unique challenges every day. Across Spark we are empowered to deliver better outcomes for the fast-changing needs of our customers. The traditional hierarchical organisational structure has been scrapped in favour of a transparent and collaborative Agile environment that leverages diversity and in turn creates highly productive teams. We step up to the challenge every time, taking ownership to achieve great things on our quest to shape a better future together.

We strive to enable better outcomes for ALL of New Zealand - so come join us today, on our quest to make a difference towards OUR TOMORROW.

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