Business Development Manager - Contact Centres - Wellington - 59403 - Spark

General information

Location

Wellington

Expertise

Contact Centre, Sales

Job Level

Experienced

Employment Type

Permanent full-time

Close Date

30-Jun-2025

Ref #

59403

Description & Requirements

Spark NZ

As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

About the Role:

As a Contact Centre BDM at Spark, you will be at the forefront of driving business growth and developing strategic relationships with our clients. Your role will involve creating and executing effective sales strategies, identifying new business opportunities, and establishing strong partnerships. You will work closely with clients to understand their requirements and provide tailored solutions to meet their specific needs, leveraging the full capability of Spark products and offerings.

Day to day you will be involved in:

Business Development Strategy: Develop and implement a comprehensive business development strategy aligned with Spark's objectives to drive growth and increase market share. Stay updated on industry trends, market dynamics, and customer demands to seize new business opportunities.

New Business Acquisition: Identify and pursue new business opportunities with prospective clients, nurturing relationships throughout the sales cycle. Collaborate with internal Spark Group teams to understand customer requirements and develop compelling proposals and solutions that align with their needs.

Partnerships and Alliances: Identify and establish strategic partnerships and alliances with technology vendors, contact centre service providers, and industry influencers.

Market Intelligence: Gain insights into the competitive landscape, industry trends, and customer requirements. Leverage this intelligence to help us develop targeted marketing campaigns and value propositions that differentiate Spark's offerings.

Proposal Development and Negotiation: Lead the development of high-quality proposals, presentations, and contracts, ensuring they align with client needs and deliver strong value propositions. Negotiate favourable terms and conditions to secure new business deals.

Cross-functional Collaboration: Collaborate closely with internal teams, including marketing, technical experts, and solution architects, to ensure seamless delivery of cloud services and exceptional customer experiences.

What experience you'll bring?

Bachelor's degree in Business Administration, IT, or a related field. MBA or equivalent qualification is a plus.
Proven track record of success in business development and sales within the contact centre industry, with a focus on acquiring new customers and driving revenue growth.
Strong understanding of contact centre technologies,
Demonstrated ability to build and maintain strategic relationships with key stakeholders, including C-level executives, IT decision-makers, and technology partners.
Excellent communication, negotiation, and presentation skills.
Strong analytical and problem-solving abilities.

WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

At Spark, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be “how things are done at Spark”, embedded into our day-to-day activities, standards, and business practices.  We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability: Toitū

Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Benefits: Awhina

Our people matter and we make sure we look after them. As a valued employee of Spark, we’ve got our people covered with a range of leading benefits including:

Wellbeing - Comprehensive medical insurance, life and income protection.  Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.

Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.

Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.

Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.

Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.

Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.

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