Description & Requirements
- Be the first point of contact for all 111 calls made in New Zealand. You will provide the critical link between the New Zealand Public and the required Emergency Service, whilst maintaining the ability to remain calm under pressure.
- Gather factual and accurate information whilst upholding the integrity of all 111 emergency processes and procedures.
- Act as an assistant or receptionist for businesses throughout New Zealand.
- Gather factual and accurate information to relay to our customers.
- Deliver exceptional customer service, be goal-driven, and thrive on working as a team.
- Be the voice of Spark and always strive to exceed our customer's expectations.
- You’re an effective communicator. You listen intently, and you’re able to relay information clearly.
- You’re cool, calm, and collected. Even when circumstances are challenging.
- You’re a team player. You enjoy working with others and helping to achieve a common goal.
- You’re motivated. You love learning, and you’re looking to grow your career.
- You might have experience in customer service, retail, or hospitality – but that’s not essential.
AVAILABLE OVERNIGHT ROLE (1030pm-11pm start time)
As a 24/7 centre where we answer urgent calls, we need people who can commit to working shifts outside of normal business hours. Our overnight positions work on a set rotating roster. This means that the shifts change from week to week, but also that everyone knows their shifts months in advance. Each week has five working days, where shifts last 8.5 hours (meal break included) and start at either 10:30pm or 11pm. On occasion you will work six days in a row, but your off days are never split - you will always have 2-3 days off in a row. You will also be scheduled to work most (but not all) Friday/Saturday/Sunday nights. This role is based at Spark Square, Christchurch it is an office based role. Working from home is not available.
- Wellbeing – comprehensive medical insurance, life, and income protection. Access to wellbeing coaches, EAP, and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
- Leave – in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support, and study leave.
- Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.
- Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.
- Career development – Development opportunities with countless career pathways within the wider Spark group