Data Centre Support Specialist

General information

Location

Auckland, Christchurch

Expertise

Administration, Infrastructure, Technology

Job Level

Experienced

Employment Type

Permanent full-time

Close Date

13-Feb-2026

Ref #

63316

Description & Requirements

Spark NZ

As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

The Data Centre Support Specialist is a key point of contact for customer interactions, service requests, and operational queues within the data centre environment. This role plays a critical part in ensuring seamless communication across teams, maintaining high service standards, and supporting efficient day-to-day operations.

You will manage data centre access, coordinate remote hands and eyes support, work closely with third parties and internal teams, and support auditing and certification activities. Attention to detail, strong coordination skills, and a customer-first mindset are essential to success in this role.

What You Will Be Doing

Day to day, you will be responsible for:

Managing customer interactions, ensuring accurate logging, tracking, and reporting of issues and service requests
Overseeing service request queues, prioritising and allocating tasks to meet agreed SLAs
Handling data centre access requests in line with security and operational protocols
Maintaining accurate documentation, including Operational Handbooks, customer records, and rack allocations
Managing the power approval process for Moves, Adds, and Changes within customer racks
Coordinating remote hands and eyes requests with Spark teams and external contractors
Organising and coordinating site deliveries
Supporting auditing and certification activities by maintaining records and assisting with compliance requirements
Monitoring and reporting on queue performance, identifying trends and opportunities for continuous improvement
Maintaining clear, professional communication with customers and keeping them informed of progress

What You Will Bring

To be successful in this role, you’ll bring a combination of customer focus, operational discipline, and technical awareness, including:

Experience in customer support, service coordination, or a similar operational role, ideally within a data centre, IT, or infrastructure environment
Strong organisational and time management skills, with the ability to juggle multiple requests, priorities, and stakeholders while meeting SLAs
Working knowledge of ticketing systems, service queues, and incident/request lifecycle management
A good understanding of access management, security controls, and operational protocols within controlled environments
Some experience supporting auditing, certification, or compliance activities, with a strong appreciation for accuracy and documentation
High attention to detail, with the ability to identify issues early and follow processes through to completion
Confidence working under pressure in a fast-paced, always-on environment while maintaining service quality
Clear, professional communication skills, with the ability to engage effectively with customers, internal teams, and external contractors
A proactive, problem-solving mindset, with a willingness to challenge existing processes and contribute to continuous improvement
A strong customer-first attitude, balanced with an understanding of operational risk and compliance requirements

WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

At Spark, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices.  We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability: Toitū

Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Benefits: Awhina

Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including:

Wellbeing - Comprehensive medical insurance, life and income protection.  Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.

Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.

Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.

Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.

Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.

Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).

To download the position description, please sign in with your account.