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Looking for a career not just a job?

 Imagine yourself delivering exceptional customer service in using the latest cutting-edge technology in a fast paced, supportive environment committed to excellence alongside some of the brightest minds, where your inquisitive nature and rapid task-switching abilities are celebrated.

We are looking for people who have the right to work for Spark in New Zealand, if you do not meet this requirement we cannot proceed with your application.

 About Spark:

 As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses. 

 We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand. 

 About the Role:

 We are seeking customer inspired professionals to join our team, delivering superior service and technical solutions to our Corporate & Health customers, ensuring all tasks are managed to customer expectations and within SLA's.

We support our customers around the clock so you'll need to be willing to work on a rostered basis, including some weekend shifts.

This role would be ideally suited to someone in a first-line service desk role ready for that next step-up. If you believe you've got what it takes and you want to be part of a winning team, get in touch today!

You will need to be up for a fast paced inbound call centre environment where you'll be troubleshooting with customers and obtaining accurate information whilst delivering expert customer service every time.

 What experience / qualifications you'll bring?

·         Passion for Customer Service and experience where you've loved handling the tough stuff

·         Exceptional English communication skills over the telephone and proficient typing skills.

·         Experience with computers and technology comprehension

·         self-motivated, wanting to upskill and learn something different every day

·         Be able to talk to customers from all walks of life through working applications, troubleshooting their issue.

·         Troubleshooting and problem solving skills, entry level to advanced

·         Highly organised and a positive "can-do" attitude

·         Great teamwork skills

·         Relevant tertiary qualification (preferred, but not essential) 

·         Relevant IT industry certification(s) would be advantageous

 We'll provide the technical training and the latest tools and systems to help you, as well as a competitive salary, a great workplace and monthly credit towards your Spark account so you can enjoy the products we offer on us. 

Be part of the Agile future of Spark and help us deliver on our ambition to be a winning business, inspired by customers to unleash the potential in all New Zealanders.

 WHY CHOOSE US:

 Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

 At Spark, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices.  We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

 Sustainability: Toitū

 Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

 Benefits: Awhina 

 Our people matter and we make sure we look after them.  As a valued employee of Spark, we’ve got our people covered with a range of leading benefits including:  

·         Wellbeing - Comprehensive medical insurance, life and income protection.  Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme. 

·         Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible. 

·         Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.  

·         Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products. 

·         Spark Share scheme – periodically we offer the opportunity to buy into our share scheme. 

·         Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.