Description & Requirements
We are looking for an experienced Investigator to join our Fraud Services team based in Auckland. The team is part of the Risk, Internal Audit and Fraud Team within the Group Finance Centre of Excellence.
This role will suit an investigator who has a passion to develop their skills and knowledge and is not afraid to take on a challenge in the world of telecommunications fraud. The role is heavily weighted towards investigatory activities. The ideal candidate needs to be experienced, career-driven, analytical, innovative and trustworthy.
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Manage day-to-day operational responses to reported fraud events;
· Analyse a diverse range of data sets to identify potential fraud risks and complete appropriate responses;
· Work with colleagues across the business to provide advice, guidance and response activities relating to fraud risks and events;
· Undertake detailed investigations into any fraud events;
· Undertake proactive audits to identify fraud or breaches of control frameworks;
· Liaise with law enforcement and regulatory agencies when required;
· Develop and maintain a detailed understanding of current scams impacting customers and employees;
· Input into collation of quarterly reporting.
- Degree or equivalent qualification attainment of industry related qualifications or certification;
- Strong understanding of investigation principles and their application;
- Strong analytical and problem-solving skills and the ability to develop innovative solutions;
- Proven ability to effectively communicate at all levels of organisations;
- Intermediate level knowledge of Microsoft Office suite particularly Excel and Power BI;
- Experience in working in an Agile environment or ability to learn Agile Ways of Working quickly.
- Wellbeing - Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
- Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.
- Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.
- Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.
- Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.
- Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.