Description & Requirements
These are exciting times in the data centre and enterprise networking world at Spark. Spark is making a radical shift from being the national telecommunications provider to being a ground-breaker in mobile and internet technologies. As one of New Zealand's largest employers, Spark strives to be the Customer Inspired industry leader in mobile technology. An innovative and dynamic organisation, life is never dull; there is always something new and exciting around the corner!
- Independently perform moderately difficult operational tasks and analysis for complex faults.
- Responsible for reviewing and fixing incidents on customer networks in a timely manner within documented SLA's.
- Perform problem diagnosis, initiate problem resolution and provide ongoing life-cycle support for technology deployments and upgrades.
- Be available to work between 7:00am and 7:00pm on week days to provide support to customers, as well as other after hours works as required.
- Provide after-hours on call support for customers on a rostered basis.
- Create and maintain diagrams, engineering specifications, configurations, technical implementation plans, models, troubleshooting and support guides.
- Responsible for the technical correctness and completeness of documentation and network diagram updates from changes and implementations, and related artifacts.
- Ensure that change and build activities are completed per engineering diagrams and in alignment with architecture and security standards
- Manage effective relationships and work in partnership with leadership, team members, vendors, and contractors to deliver robust technical solutions that are stable, secure, scalable and manageable.
- Experience in a network operations environment gained in a telco, service provider, or major enterprise environment
- A minimum of 5 years in the IT Network Infrastructure field, focusing on design and operations
- A minimum of 2 years' experience with Cisco and Aruba
- Strong understanding of WIFI technologies
- Demonstrate experience in network operations, automated deployments, fault identification, network reporting, and updating network documentation.
- Proven analytical ability and problem-solving skills
Experienced engineers join us to be involved in innovative enterprise network operations and projects. We're an innovative and exciting group of highly qualified people who love working in a rapidly changing environment. Creating new technologies and being at the forefront of innovation will allow you to design your own career pathway with limitless opportunity!
- Wellbeing - Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
- Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.
- Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.
- Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.
- Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.
- Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.