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Spark NZ

Service Desk Analyst - 6 Month Fixed Term

As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses. 

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand. 

Looking for a career not just a job?

Do you have a passion for Service Desk work and can deliver exceptional customer service?

Do you have exceptional communication skills and you are a natural multi-tasker with the ability to juggle ever-changing priorities?

We are looking for people who have the right to work for Spark in New Zealand, if you do not meet this requirement we cannot proceed with your application.

Then we want YOU!

• We are looking for self-motivated team members wanting to upskill themselves and learn something different every day
• Learn new technology on the go
• Be able to talk to customers from all walks of life through working applications, troubleshooting their hardware
• Be a flexible and friendly team member
• A joy to deal with and our customer knows you by name because you are unbelievably awesome
• A can do attitude and an ability to roll with new processes when required

It doesn't take talent to have a:

• Great work ethic
• Be on time
• Make an effort
• Bring energy
• Be passionate in what you do  
• Be coachable
• Be prepared
• Do extra

Technically you will know/have:

• Technologies such as - Messaging, Citrix, Cloud, and Office365, Service Now, Azure AD 
• 2+ years' experience in a technical customer service environment such as experience in a contact centre / IT service desk
• Relevant tertiary qualification (preferred, but not essential) 
• Relevant IT industry certification(s) would be advantageous

Working for Spark has some great benefits:

• Flexible working
• Life, health and income protection insurance
• Generous product allowance
• Discounted rates with NZ Retailers  
• Wellington Central location

If you would like to help us unleash the potential in all people, then apply NOW!

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).