Solution Consultant - IT Services - Auckland, Wellington - 62104 - Spark

General information

Location

Auckland, Wellington

Expertise

Client Delivery, Sales, Technology

Job Level

Experienced

Employment Type

Permanent full-time

Close Date

19-Sep-2025

Ref #

62104

Description & Requirements

Spark NZ

As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

About the Role
This role plays a pivotal role in driving new business growth within our Service Management Service Line in Business Technology Services. This role is focused on designing and delivering innovative service management solutions, platform-delivered IT services and digital workplace solutions that enable our clients to achieve seamless operations and measurable business outcomes.

Key Responsibilities:

Partner with technology, product, sales and account teams to identify, shape, and secure new business opportunities aligned to Service Management and IT Service delivery.
Translate customer needs into tailored solutions leveraging our platforms, professional services, and managed service capabilities.
Develop solution architectures, proposals, and presentations that clearly articulate business value and differentiation.
Engage directly with clients to lead solution discussions
Collaborate with delivery and service management teams to ensure solutions are feasible, scalable, and aligned to customer outcomes.
Stay up to date on industry trends, ITSM service management frameworks, and evolving platform solutions to guide innovation and growth
Work with product teams to help shape and redeveloping the service line products
Ensure the Service Management/IT Services portfolio remains competitive, relevant, and profitable in a rapidly evolving market.

Key Skills & Experience:

Strong background in IT Service Management, platform-based IT solutions, and digital workplace technologies.
Proven ability to solution and consult in complex enterprise IT environments.
Excellent communication, presentation, and stakeholder engagement skills.
Commercially minded, with experience supporting sales cycles and contributing to business growth.
Strong problem-solving and conceptual thinking abilities, with a focus on customer value.
Ability to design and deliver joint customer propositions across multiple service lines.
Strong stakeholder management and cross-functional collaboration skills.
Commercial acumen with a track record of unlocking growth opportunities

WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

At Spark, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices.  We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability: Toitū

Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Benefits: Awhina

Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including:

Wellbeing - Comprehensive medical insurance, life and income protection.  Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.

Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.

Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.

Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.

Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.

Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).

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