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Spark NZ

As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses. 

About the role

We are looking for a Technology Services Lead to take ownership of our technical partner ecosystem and ensure the seamless delivery of infrastructure, cloud, and IT services across Spark and our customers.

This role sits at the heart of technology delivery - bringing together multiple partners, platforms, and our internal teams into a single, cohesive technology and service experience. You will play a critical role in ensuring our partner delivery model delivers a consistent and seamless experience for Spark and our customers.

What you will do

• Own the end-to-end technical relationship across key strategic partners, ensuring accountability for delivery, performance, and outcomes
• Act as the central coordination point across partner technology teams, aligning delivery into a seamless, customer-focused service
• Establish and lead delivery governance across partner-led services, ensuring alignment to strategy, SLAs, and customer expectations
• Drive partner accountability, ensuring commitments are met and performance is actively managed
• Connect Spark technology teams, partners, and customers to ensure joined-up, consistent delivery
• Drive service performance, reliability, and continuous improvement across cloud and infrastructure platforms
• Provide clear visibility of delivery health, risks, dependencies, and technology roadmap progress
• Help lead major incident management and escalation, coordinating resolution across multiple partners
• Drive and support modernisation and automation initiatives across platforms and services
• Ensure delivery meets security, compliance, and operational standards 

What you will bring

• Proven experience in multi-vendor or partner operating model environments
• Strong ability to coordinate and align multiple technology partners toward shared outcomes
• Experience managing partners through governance, SLAs, and performance frameworks
• Demonstrated leadership delivering complex, end-to-end technology services
• Excellent stakeholder management and communication skills, with the ability to influence across diverse groups
• Solid understanding of cloud, infrastructure, and managed services environments
• Ability to translate delivery into clear business and customer outcomes 

What’s in it for you

• Lead technical delivery across a complex partner ecosystem supporting critical services
• Play a pivotal role in how Spark brings together partner capability into a seamless customer experience
• Influence the future of technology delivery, automation, and platform performance

WHY CHOOSE US: 

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai 

At Spark, we are constantly looking for ways to build a more inclusive culture.  Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices.  We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability. 

Sustainability: Toitū

Sustainability is a key focus for us.  We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation.  The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion. 

Benefits: Awhina 

Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including: 

• Wellbeing - Comprehensive medical insurance, life and income protection.  Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme. 

• Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible. 

• Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.

• Spark Credit – we provide permanent employees with $150 monthly Spark credit to use on any of our amazing products. 

• Spark Share scheme – periodically we offer the opportunity to buy into our share scheme. 

• Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).